Altas Strength Product Warranty
Please review the following terms and conditions regarding warranty coverage for Altas Strength-branded products sold exclusively in the Canadian and United States markets.
1. Scope of Coverage:
Our warranty extends solely to products bearing the Altas Strength brand name and applies exclusively to the original purchaser of new products named at the time of ordering.
2. Purchase Channels:
This warranty is applicable solely to products acquired from our official website or authorized distributor stores. For customers who purchase directly from our official website, we undertake to cover the shipping expenses for dispatching replacement parts during warranty period. For warranty claims arising from purchases made at distributor stores, we agree to cover the shipping costs for sending replacement parts to the distributor, with the exclusion of any expenses incurred for the distributor to ship to the customer.
3. Warranty Duration:
The duration of warranty coverage varies depending on the product category. Warranty duration start from the date of order. Please refer to the table below for specific warranty durations：
| Product Category | Warranty Duration |
|---|---|
| Body/Frame | Limited Lifetime (applies to defects from manufacturer only) |
| Cables, upholstery | 3 Years |
| Bearings, bushings, pulleys | 3 Years |
4. Exclusions:
While our warranty is designed to safeguard against manufacturing defects, it does not cover:
• Damage resulting from improper installation, misuse, neglect, or accidents.
• Cosmetic damage incurred after the initial purchase, such as scratches or dents.
• Damage caused by unauthorized modifications or repairs.
• Transportation costs, removal costs, or reinstallation expenses.
5. Initiating a Warranty Claim:
Should you encounter an issue covered by our warranty, please follow these steps to initiate a claim:
• Contact our customer service team promptly upon discovering the issue.
• Provide proof of purchase, including the date of purchase and the product serial number.
• Describe the nature of the problem and provide relevant details to facilitate the resolution process.
6. Limitation of Liability:
Altas Strength shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
7. Modifications to the Warranty Policy:
Altas Strength reserves the right to modify or amend this warranty policy at any time without prior notice. Such changes will be effective immediately upon publication on our website or other communication channels.